Two students walking through the OCAD U library stacks, carrying books

OCAD U · Digital Library Redesign

Dorothy H. Hoover Library · 113 McCaul St., Toronto

A library should feel
like discovery.
Not administration.

Overview

I worked on this project as part of a UX analysis of the library website. I ran thorough user research and documented the existing experience, which surfaced a set of clear problems, and from there, achievable solutions for each one.

02 / Problem

The homepage tries to do everything at once.

I went through the live site the way a student would: plenty of information, no clear place to start. Six issues kept coming up.

Heuristic audit01 / 06

The number one question, buried in tiny text.

Nielsen 01 · Visibility

"Books and more", Omni, OCAD Discover: all the same box.

Nielsen 04 · Consistency

When nothing is emphasized, nothing stands out.

Nielsen 08 · Aesthetic

You have to already know what ProQuest is before you can find it.

Nielsen 06 · Recognition

Same forty links, one long scroll.

Nielsen 07 · Efficiency

A destination, when it should be the default.

Nielsen 06 · A11y
Audit · Annotated

Six issues. Six changes.

Everything pinned here is fixed in the prototype.

  1. 01Search sits below the fold → moved to the top of the page.
  2. 02Hours hide behind a link → an open-today badge in the hero.
  3. 03Advanced Search, Journal Search, Research Guides: every link opens a new page → pills that expand the search with extra filters.
  4. 04Explore: nine links, nine page loads → accordions that open in place.
  5. 05Location, hours and contact sit in separate blocks further down → one grouped, stacked block.
  6. 06The header takes the whole first screen → calmer layout, same OCAD character.
ocadu.ca/student-services/library
1Search: below the fold Hours: behind a link2 3Search types open new pages Explore: every item loads a page4 Location · hours · contact: further down ↓5 6Header eats the first screen
03 / Process

Twelve students. Three weeks.

My process: keep diaries with twelve students for two weeks, then watch them do real assignments for one. The pattern was clear: they don't struggle with searching, they struggle with starting.

I open it, I see twenty links and three search bars, and I just close the tab and email my prof.
3RD-YEAR ILLUSTRATION · DIARY, WEEK 4
Mental model · 01n = 9 / 12

The library is a person, not a database.

Google first. Librarian second. Catalogue last.

Mental model · 02n = 11 / 12

“Books” and “articles” are the same drawer.

Asking them to pick a format up front just adds a step.

Mental model · 03n = 12 / 12

Research is emotional, not logical.

A calmer page lowers the stress of starting.

04 / Strategy

Six changes.

My strategy: put search first, keep every kind of search on one page, and make the practical details impossible to miss. It came down to six changes, listed here in the order you meet them on the page.

Search, moved up

01

I moved the search box up.

On the current site you scroll past a full-height header before you can search. Now it's the first thing on the page, right under the library's name, with Ask a librarian sitting beside it.

Search first
Hours, in the hero

02

I put the hours in the hero.

An open-today badge with the day's hours sits next to the library's name, plus a link to all hours and locations. The most asked question, answered before you ask it.

Timing, up front
Search types, as pills

03

I made each search type a pill.

Advanced search, journal search, databases A-Z, research guides, and course reserves are pills inside the search container. Tap one and the search section expands with additional fields for a more curated search, instead of taking you to a different page.

Expands in place
Explore, as accordions

04

I turned Explore into accordions.

On the current site every Explore item is a link to another page. Now each one opens as an accordion right where you are: read what you need, close it, move on.

Easy access
Location, hours, contact

05

I grouped the practical details.

Location, hours, and contact used to sit in separate blocks scattered down the page. Now they're together and stacked in order of need, so students find what they're looking for quickly.

Information hierarchy
Visual language

06

I kept it OCAD.

Black and white, one red accent, sharp edges, bold type. The layout got calmer and more organized, but the eclectic yet academic character of the university stays.

Eclectic, yet academic
Page 01 of 06
05 / Prototype

What I built.

Explore the working prototype for the library by clicking and scrolling inside the devices below.

AskChat with a librarian
EXPLORE

Who we are, where we came from, and the organizations we work with.

Our mission is to partner with faculty to develop a campus-wide learning strategy, enhancing the learning experience of undergraduate and graduate students at OCAD University.

We continue to develop specialized collections and collaborate with academic colleagues to improve access to information, resources, and services in support of teaching, learning, and research.

Four students working on laptops at a table in front of library stacks

The main library is named after Dorothy H. Hoover, who served as head librarian and lecturer from 1952 to 1968. In 1957 the library moved into the expanded main building at 100 McCaul Street; in the mid-1980s the collection was relocated to the Grange Wing; and in 1999 the library moved to its current home in Village by the Grange at 113 McCaul Street.

The OCAD University Library is a member of the Ontario Council of University Libraries (OCUL), the Association of Independent Colleges of Art & Design Libraries (AICAD-L), the Art Libraries Society of North America (ARLIS/NA), and the Canadian Research Knowledge Network (CRKN).

Three spaces across campus, when they’re open and how to find them.

113 McCaul St., Level 2, Room 215 (also accessible from 122 St. Patrick St.)

Monday–Friday, 9:00 am–5:00 pm. Saturday & Sunday: closed. The returns box is open for book drop-offs.

Campus map highlighting the Dorothy H. Hoover Library at 113 McCaul St.

113 McCaul St., Level 1, Room 110 (also accessible from 122 St. Patrick St.)

Tuesday–Friday, 11:00 am–5:00 pm. Monday and weekends: closed. A valid OCAD U ID card is required to enter.

Campus map highlighting the Library Learning Zone at 113 McCaul St.

230 Richmond St. W., 8th floor (elevator access only).

Research assistance and support by appointment: contact archives@ocadu.ca.

Map highlighting the University Archives at 230 Richmond St. W.

Equal access to services and collections for every member of the OCAD U community.

The OCAD U Library is committed to providing equal access to services and collections for all students, faculty, and staff at the University.

Where access to library facilities or services is difficult, the library makes special provisions so users with disabilities can access resources in their preferred format. To access accessible formats, students first register through OCAD U Accessibility Services.

The library maintains an Accessible Teaching and Learning Resources guide with accessibility standards and practices faculty can use when selecting or creating course materials. The Snow: Education, Access and You site also covers creating accessible classroom experiences.

For more information, contact libraryhelp@ocadu.ca.

Everything you need to know about borrowing, renewing, and returning materials.

Your valid OCAD U ID card is your library card: bring it with the items you want to borrow to the library service desk. Community borrowers use their membership card.

Two students browsing books in a narrow library stacks aisle

Loan periods and limits vary by material type and user group. Due dates are listed in your library account; overdue items may incur fines.

Renew online through your library account before the due date, or ask library staff in person, by phone, or by email.

Yes. Course reserves are instructor-assigned materials held at the service desk on short-term loan so every student in a course can access them.

Yes. Request items from other Ontario university libraries through the shared university catalogue, and pick them up at the library when they arrive.

Alumni and members of the public can apply for a special membership to borrow from the collection. Ask at the service desk or email libraryhelp@ocadu.ca.

Over 270,000 books and ebooks, plus journals, zines, films, and the University Archives.

The OCAD U Library provides access to over 70,000 print books, exhibition catalogues, reference materials, and other works, plus over 200,000 ebooks that can be accessed virtually.

Visit the Collection Discovery page to view new books, featured books, and other promoted materials.

Two students looking closely at a printed illustration in the library stacks

Our databases and print and electronic periodicals and magazines provide access to hundreds of journals and thousands of research articles and resources covering art, design, social sciences, humanities, and more.

Shelves of art and design magazines on display

Our special collections include rare books, manuscripts, and periodicals; hundreds of handmade and self-published zines; artist’s books; documentaries, artist videos, and films; and illustrated children’s books.

A stack of old hardcover books beside an open book

Our archives preserve materials documenting OCAD U’s history and student life since 1876, student publications, course calendars, graduation programs, exhibition materials, photos, posters, governance records, and reports.

Open to all OCAD U community members and researchers from the public, with research support by appointment: archives@ocadu.ca.

A yearbook, film reel, VHS tapes, and archival photographs on a blue table

A second home for study and studio work on Level 1 of 113 McCaul St.

An alternative work and study space for students: desktop and laptop workstations, printers and scanners, equipment loans, and table space for studio work.

Two students reading on lounge seating between library stacks

Several of the library’s collections are housed here, including selected new books, reference books, and art and design annuals. A valid OCAD U ID card is required to enter.

The Open Research Repository is a digital archive managed by the University Library to collect, preserve, and distribute scholarly and creative output generated by the OCAD U community.

Open Research collaborates with faculty and research groups interested in depositing their works, past and present. Depositors must hold copyright for submitted items or obtain permission from publishers or copyright owners.

Visit openresearch.ocadu.ca (opens in new window)

A librarian presenting to a seated group in a workshop room

Welcome to the OCAD U Library! We’re here to support your research, learning, and studio practice.

Four students collaborating over laptops and books at a library table

Locations

Dorothy H. Hoover Library: 113 McCaul Street, Level 2, room 215 (also accessible from 122 St. Patrick St.)

Library Learning Zone: 113 McCaul St., Level 1, room 110 (also accessible from 122 St. Patrick St.)

University Archives: 230 Richmond St. W., 8th floor (elevator access only)

Map of the OCAD U campus showing the library locations
Map of OCAD U campus

Hours

Dorothy H. Hoover Library
113 McCaul Street, 2nd floor, Room 215 (also accessible from 122 St. Patrick St.)

  • Monday–Friday, 9:00 am to 5:00 pm
  • Saturday & Sunday: Closed

The returns box is open for book drop-offs.

Holiday Closures:

  • Monday, May 18, 2026 (Victoria Day)
  • Wednesday, July 1, 2026 (Canada Day)
  • Monday, August 3, 2026 (Civic Holiday)
  • Monday, September 7, 2026 (Labour Day)

Library Learning Zone
113 McCaul St., Level 1, room 110 (also accessible from 122 St. Patrick St.)

May 19, 2026 – June 26, 2026:

  • Monday: Closed
  • Tuesday–Friday: 11:00 AM – 5:00 PM
  • Saturday–Sunday: Closed

Note: except for public events and exhibitions, a valid OCAD U ID card is required to enter the Library Learning Zone.

Contact

Library information, collections, holds, and more
libraryhelp@ocadu.ca, or 416-977-6000 ext. 358

Reference, research, and instruction
libraryresearch@ocadu.ca

University Archives
libraryresearch@ocadu.ca

Exhibitions and bookings
susankun@ocadu.ca

Follow Us

Instagram · @ocadulibrary →

OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which we live, work and create.

416.977.6000 100 McCaul Street, Toronto,
Ontario, Canada M5T 1W1
© 2026 OCAD University
01  Desktop · 12-column grid · sticky nav · full editorial scope 02  Mobile · single-column · stacked search scopes · burger menu Scroll inside ↑ each device
06 / Accessibility

Accessibility

Built in from the start, not added at the end.

WCAG AA was the baseline, not the goal. Every screen was tested with a keyboard and a screen reader before it was tested with a mouse.

ContrastBody text on paper. Light and high-contrast modes.14.6 : 1
Tab orderLogical. One direction. Visible focus rings.100%
MotionHonours prefers-reduced-motion.Optional
Screen readersNVDA, VoiceOver, JAWS, every state.AAA
Cognitive loadOne thing to do per fold. Plain words.Calm
TypeGenerous tracking. Dyslexia toggle. No shouting.Adjustable
07 / System

The design system

Three fonts, two paper tones, one red accent. Close to OCAD's own visual language: eclectic, but academic.

Typography3 families
Display Montserrat 76 px / 0.95 Hero moments & section headlines.
A library, in italic.
Heading Montserrat 32 px / 1.05 Subheads, pull quotes, card titles.
A library, in italic.
Body Space Grotesk 16 px / 1.55 Paragraphs, lists, UI labels.
Quiet, generous, set with care.
Mono JetBrains Mono 11 px / 1.5 Metadata, annotations, eyebrows.
METADATA · ANNOTATIONS
ColourStrictly limited
Ink#0a0a0a
Paper#f6f3ed
Paper · 02#ece7dc
Rule#d6d3cd
Accent · archivaloklch 0.52 / 28
Grid12 / 8

Same 12-column grid for the page and the product inside it.

Buttons4 variants

Colour only when something matters.

StatesInteraction
Default·
Hover
Focus
Active
Disabled×
SpacingModular · 8
04 px
08 px
16 px
32 px
64 px

08 / Coda

The same library,
easier to start.

A library should feel like discovery.

Case study For OCAD U